Customer service

Respect customers, understand customers, continue to provide products and services beyond customer expectations, do customers forever partners. This is the service concept that we always adhere to and advocate.

The customer is always right:

1. Customers are buyers of goods, not troublemakers;

2. Customers know their own needs and hobbies, which is exactly the information that enterprises need to collect;

3. Since customers have "consistency", a quarrel with one customer is a quarrel with all customers.

Three elements of customer satisfaction:

Product satisfaction: refers to customers' satisfaction with product quality.

Service satisfaction: refers to a positive attitude towards the pre-sale, in-sale and after-sale services of the goods purchased by customers. No matter how perfect a good is or how reasonably priced it is, when it comes to market, it depends on service. "After-sales service makes long-term customers".

Corporate image satisfaction: refers to the public's positive evaluation of the comprehensive strength and overall impression of the enterprise.